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Privacy Policy

Last updated: April 12, 2025

Introduction

Malva ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Malva platform and services (the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

We collect several types of information from and about users of our Service:

Personal Information

When you create an account, we collect personal information such as:

  • Name
  • Email address
  • Organization or institution affiliation
  • Payment information (for paid subscriptions)

Usage Data

We automatically collect certain information about your equipment and browsing actions, including:

  • IP address
  • Browser type and version
  • Operating system
  • Time spent on pages
  • Unique device identifiers
  • Search queries submitted
  • Datasets accessed

User Contributed Data

If you use our Enterprise service, we may collect data that you upload to our platform, including:

  • Custom genomic datasets
  • Research annotations
  • Analysis results

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send administrative information, such as updates, security alerts, and support messages
  • Respond to user inquiries and provide customer support
  • Monitor usage patterns to enhance user experience
  • Develop new products, services, and features
  • Prevent fraudulent transactions and monitor for unauthorized activities
  • Comply with legal obligations

Information Sharing and Disclosure

We may share your information in the following situations:

With Service Providers

We may share your information with third-party vendors, service providers, and other partners who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with your consent or at your direction.

Research and Aggregate Data

We may use and publish aggregate information about our users for research, analysis, and similar purposes, provided that such information does not identify any particular individual.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

For Enterprise customers, your uploaded data will be retained according to the terms of your service agreement.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access, update, or delete your information
  • The right to rectification (to request that we correct inaccurate data)
  • The right to object to our processing of your information
  • The right to restriction (to request that we restrict processing of your data)
  • The right to data portability
  • The right to withdraw consent

Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected personal information from a child under 18, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: